1. Overview
This Returns & Refunds Policy applies to all purchases made through the K-RAVE Vodka website and governs the return, refund, and cancellation of orders in accordance with UK consumer law.
Alcohol products are subject to specific legal and hygiene restrictions.
2. Right to Cancel (Cooling-Off Period)
Under the UK Consumer Contracts Regulations, customers may have the right to cancel their order within 14 days of receiving the goods.
However, this right may not apply to:
- Alcoholic beverages where the price depends on market fluctuations
- Products that are unsuitable for return for health or hygiene reasons once opened
- Products that have been consumed, opened, or tampered with
Statutory rights remain unaffected.
3. Conditions for Returns
To be eligible for a return:
- The product must be unopened, unused, and in its original condition
- The original seal must be intact
- The product must be returned in its original packaging
We reserve the right to refuse returns that do not meet these conditions.
4. Non-Returnable Items
The following items are non-returnable:
- Opened or partially consumed alcohol
- Products with broken seals
- Items damaged due to improper handling after delivery
5. Damaged or Faulty Products
If your order arrives damaged or faulty:
- Please contact K-RAVE Vodka directly as soon as possible
- Provide clear photographic evidence of the damage
- Do not dispose of the item until instructed
Once verified, we will offer a replacement or refund in accordance with UK consumer law.
6. Refund Process
Approved refunds will be processed using the original payment method.
Refunds are typically issued within 5–10 working days after approval, depending on your payment provider.
7. Return Shipping
- Customers are responsible for return shipping costs unless the item is confirmed as damaged or faulty
- Original delivery charges are non-refundable unless required by law
8. Failed Delivery Due to Age Verification
If delivery cannot be completed due to:
- Failure to provide valid photo ID
- Recipient being under 18
The order may be returned, and additional charges may apply. Refunds in such cases may exclude delivery costs.
9. Wholesale and Bulk Orders
Wholesale, bulk, or trade orders may be subject to separate return and refund terms, agreed at the time of purchase.
10. Contact
For all return or refund enquiries, please contact:
📧 info@kravevodka.com